Implementation / Operational support

Operation support

Our clients often request that we support or complement their own specialist team with competences in the required professional areas, for example when solving an acute problem.

Other needs may include concept designs, general scenarios, possibly building a test lab, supporting the launch of a new product through POC, UAT, PROD phases.

This service is provided under a subsidy contract, typically in the form of an hourly usage rate, which is provided to our clients on a monthly accounting scheme.

Hourly billing can be rolled forward to monthly billing, if applicable.

We can involve our specialists at the competence level of systems engineer (L3) and architect engineer (L4) in the task to be performed, typically with remote access and fast response times. 

System operation

An outsourced IT infrastructure is significantly cheaper in terms of costs, and provides a better range of services as well as guaranteed quality. We can optimise the modernisation of our customers' IT infrastructure, keep it up-to-date and perform classic operational tasks in accordance with changing business needs.

We provide engineering-level support and management of workstations and system fleets in small, medium and large company environments. We have tailored industry experience and knowledge base in many areas. We provide this service at the competence level of System Administrator (L2) and System Engineer (L3).

What can we offer?

Optimal use of resources, predictable, fixed costs.

Solving problems with the operation of existing technologies and/or existing versions, possibly making adjustments to improve efficiency. System optimisation and related advice and support.

Auditing, comprehensive expertise.

On-site support, remote management solutions, continuous service improvement.

Guaranteed SLA and high availability as required.

Continuous information, monthly reports. Service Desk support.